Refund policy
Returns and Refunds
At YNAUT, every product is made to order using print‑on‑demand fulfillment. Because of this, we handle returns a little differently than traditional retail.
Please read the policy below carefully.
All Sales Are Final (Made‑to‑Order)
Each YNAUT item is printed and produced specifically for your order.
For this reason, we do not accept returns or exchanges for:
- Incorrect size selection
- Change of mind
- Ordering the wrong item or color
We recommend carefully reviewing sizing charts and product details before placing your order.
Damaged, Defective, or Incorrect Items
If your item arrives damaged, defective, or incorrect, we’ve got you covered.
You may be eligible for a replacement or refund if:
- The product is damaged during shipping
- There is a printing error or manufacturing defect
- You received the wrong item
To report an issue:
Please contact us within 14 days of delivery and include:
- Your order number
- A clear photo of the issue
Once reviewed and approved, we will issue a replacement or refund at no additional cost.
Sizing & Fit Disclaimer
Because our products are made to order, we cannot offer returns or exchanges for sizing issues.
Each product page includes sizing information—please review carefully before purchasing.
Refund Processing
Approved refunds will be issued to the original payment method.
Processing time may vary depending on your payment provider.
Shipping costs are non‑refundable, except in cases of approved defects or errors.
Lost Packages & Shipping Issues
If your order appears lost in transit or marked as delivered but not received, please contact us and we’ll help investigate with the carrier.
Contact Us
If you have questions about your order or need help with a return request, reach out anytime:
📧 support@ynautapparel.com
Our designs stay clean—but we’re always here to help.